Vendor Assessment / Optimization

THE CHALLENGE:

Selected as the primary consulting solution to conduct an E2E review for national security firm who was leveraging 2 Recruitment Process Outsourcing (RPO) vendors to support national sales, sales management and account services. The client was questioning bringing their recruiting into and in-house, self-perform model. Our assessment included the following.


THE ASSESSMENT:
Vendor Contract Review: SOW, SLA's, Metrics, Quarterly Business Reviews
Cost Benefit Analysis
Client and Vendor Interviews
New Hire Performance Review

THE FINDINGS:
Internal Hiring Managers satisfied with candidate quality and volume
Disconnect between internal HR and RPO Leadership
Terms of SOW/SLA's were not being adequately managed or interpreted
RPO Service Map was not meeting the needs of the client's on boarding requirements
Cost for In-house / Self Perform Model was a $1.7 million than current RPO model

THE SOLUTION:
Revised the terms of the SOW and SLA's with increased headcount to support the account, with no cost increase to the client.
Remapped RPO service delivery to key centers to support on boarding
Built Onsite Job Fairs Service Delivery - Annual Calendar of Events Aligned to Workforce Plan
Built New Scorecards for Measuring RPO Performance
Created Escalation and Problem Solving Process between HR/RPO Leadership

 

 

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